Applying for a company account
Prepare the legal or trade name, company contact email, authorised contact and billing contact. Describe your main routes, travel volume and which teams will request or approve travel.
- Use named accounts for people who need workspace access.
- Explain whether branches or projects need separate references.
- Identify the person who can confirm access and approval responsibilities.
Preparing a travel request
Give the desk the details that affect availability and price: origin, destination, dates, flexibility, traveller count, cabin or hotel preference, baggage and budget currency.
- For groups, include the event schedule and arrival requirements.
- For changes, include the existing booking reference and time zone for any deadline.
- Do not include passports or payment-card details in the enquiry form. Ask the desk how to send documents when they are needed.
Billing, LPO and activity records
Bookings are prepaid. Tell us about any purchase-order requirement before approving the quote. Check the company name, billing details and purchase-order reference; a purchase order does not replace payment.
- Confirm payment instructions with the desk through a known contact.
- After sending proof of payment, wait for the desk to confirm receipt of funds.
- Use receipts and monthly activity reports to review your bookings. Activity reports do not replace your accounting records.
- Flag missing or incorrect records to the desk with the affected period and reference.
Changes and travel documents
Check names, route, dates, document validity and relevant entry requirements before travelling. Supplier change and cancellation conditions depend on the booked product.
Send the existing reference, requested change and deadline. Ask the desk to confirm availability and cost, then wait for updated confirmation and released documents. For imminent departure, call the desk.
Request change support ↗