Help centre

Company travel questions.

Help with account access, quotations, payments, documents and booking changes.

12 topics

How do we open a company account?

Submit the company setup form. Kridiya reviews your profile and contacts the authorised person to discuss the account and access.

Apply for a company account ↗

Can I use the public form before we have an account?

Yes. The public form sends an enquiry for desk review. Use the company workspace once approved so new requests remain linked to the company.

Send a travel request ↗

I can sign in but cannot see my company. What should I do?

Sign in with the email address on your invitation. If the company is still missing, contact the desk with your company name and account email. Never share your password.

Get access help ↗

How do invitations work?

Open your named invitation, sign in or register with the invited email, and confirm acceptance. If you are signed in to another account, sign out and use the correct email. Ask the desk to replace expired invitations.

About client access ↗

Can one person access several companies?

Yes, when that person has an approved membership for each company. Choose the intended company in the workspace before reviewing records or sending a request.

Company profiles ↗

Does approving a quote confirm my booking?

No. Accepting a quote lets the desk proceed with the payment and booking steps. Bookings are prepaid, and a purchase order does not replace payment. Wait for booking confirmation from the desk.

Booking steps ↗

Why can’t I approve a quote or see finance details?

Actions and information depend on your approved company role. Ask your company contact or the desk if responsibilities need to change.

Contact the desk ↗

What happens after I upload payment evidence?

The desk checks it against your payment request. Wait for confirmation that payment has been received; uploading a receipt does not confirm the booking.

Billing guide ↗

Where are tickets and vouchers?

Sign in and open Documents to find tickets and vouchers made available for your bookings. Ask the desk if a document is missing or needs correcting.

Sign in ↗

How do I request an urgent change?

Call the desk for an imminent departure. Provide the booking reference, requested change and deadline including the time zone. A form or message does not confirm a change.

Change support ↗

Can I send passports through the public form?

Do not include passport numbers, document scans or payment-card details in public enquiries. Ask the desk how to send documents when they are needed.

Privacy information ↗

What does the monthly activity report show?

Permitted users can review and export monthly activity with source references. It is not a reconciled account statement or accounting ledger. Ask the desk about missing or incorrect records.

Monthly activity reporting ↗